Luno incident

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Notice Resolved View vendor source →

Luno experienced a notice incident on December 31, 2025 affecting Luno, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2025, 12:23 PM UTC
Resolved
Jan 02, 2026, 10:36 AM UTC
Duration
1d 22h
Detected by Pingoru
Dec 31, 2025, 12:23 PM UTC

Affected components

Luno

Update timeline

  1. identified Dec 31, 2025, 12:23 PM UTC

    The 1st of January is a public holiday in South Africa, banks do not process payments on holidays. This means that any withdrawals from Luno that we send to the banks won’t be processed until the 2nd of January 2026. Please note that this only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual, in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934

  2. resolved Jan 02, 2026, 10:36 AM UTC

    Withdrawals are now being processed as scheduled. Thank you.