Luno incident

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Notice Resolved View vendor source →

Luno experienced a notice incident on January 30, 2026, lasting 3d 16h. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 09:09 AM UTC
Resolved
Feb 03, 2026, 01:49 AM UTC
Duration
3d 16h
Detected by Pingoru
Jan 30, 2026, 09:09 AM UTC

Update timeline

  1. identified Jan 30, 2026, 09:09 AM UTC

    The 2nd of February 2026 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed until the 3rd of February 2026. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as usual, according to our service level agreements. Please view our full withdrawal schedule via the link below: https://guide.luno.com/hc/articles/11035601393565 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 2hb Februari 2026 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 3hb Februari 2026.

  2. resolved Feb 03, 2026, 01:49 AM UTC

    Withdrawals are processed as usual