Luno incident

Public Holiday Reminder - Withdrawal Requests will take longer than usual in South Africa

Luno experienced a notice incident on April 2, 2026 affecting Luno, lasting 4d 17h. The incident has been resolved; the full update timeline is below.

Started: Apr 02, 2026, 01:21 PM UTC
Resolved: Apr 07, 2026, 06:54 AM UTC
Duration: 4d 17h
Detected by Pingoru: Apr 02, 2026, 01:21 PM UTC

Affected components

Luno

Update timeline

identified Apr 02, 2026, 01:21 PM UTC

Please note that April 6 is a public holiday in South Africa, during which banks do not process any payments. This means any withdrawals from Luno sent to banks won’t be processed until April 7th. The delay only applies to ZAR withdrawals. Crypto withdrawals will be processed as usual in accordance with our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934
identified Apr 04, 2026, 08:57 AM UTC

We are continuing to work on a fix for this issue.
resolved Apr 07, 2026, 06:54 AM UTC

This incident has been resolved.