Lunchbox Outage History

Lunchbox is up right now

Lunchbox had 18 outages in the last 2 years totaling 58h 30m of downtime — averaging 0.7 incidents per month.

There were 18 Lunchbox outages since November 22, 2024 totaling 58h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lunchbox.io

Minor September 21, 2026

Mutual 3rd Party Netlify site for Web: Errors accessing Netlify-hosted sites

Detected by Pingoru
Sep 21, 2026, 03:33 PM UTC
Resolved
Sep 21, 2026, 04:46 PM UTC
Duration
1h 13m
Affected: Lunchbox 2.0 Web
Timeline · 5 updates
  1. monitoring Sep 21, 2026, 03:33 PM UTC

    Sep 21 , 11:33 EDT Investigating - There are intermittent errors for Netlify Hosting Sites which could impact Lunchbox 2.0 web online ordering. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx

  2. investigating Sep 21, 2026, 03:33 PM UTC

    There are intermittent errors for Netlify Hosting Sites which could impact Lunchbox 2.0 web online ordering. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx

  3. monitoring Sep 21, 2026, 04:05 PM UTC

    A fix has been implemented by Netlify and we are monitoring the results. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx

  4. monitoring Sep 21, 2026, 04:05 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 21, 2026, 04:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 7, 2026

Lunchbox 2.0 - Incident - Loyalty Lookup and Order Aggregation Degraded Performance

Detected by Pingoru
Sep 07, 2026, 04:24 PM UTC
Resolved
Sep 07, 2026, 05:24 PM UTC
Duration
59m
Affected: Lunchbox LoyaltyAggregation
Timeline · 3 updates
  1. monitoring Sep 07, 2026, 04:24 PM UTC

    Sep 7 , 12:24 EDT Investigating - We are investigating an issue affecting our in-store loyalty lookups and order aggregation. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  2. investigating Sep 07, 2026, 04:24 PM UTC

    We are investigating an issue affecting our in-store loyalty lookups and order aggregation. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  3. resolved Sep 07, 2026, 05:24 PM UTC

    The issue affecting in-store loyalty lookups and order aggregation was resolved at 12:40 PM EST. We have confirmed that the affected services are operating normally and that loyalty lookups and order aggregation are functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

Read the full incident report →

Notice August 26, 2026

Lunchbox 2.0 - Incident - Degraded Performance

Detected by Pingoru
Aug 26, 2026, 07:40 PM UTC
Resolved
Aug 26, 2026, 07:56 PM UTC
Duration
16m
Affected: Lunchbox Admin DashboardLunchbox 2.0 AppsLunchbox LoyaltyLunchbox 2.0 WebLunchbox 2.0 CateringAggregation
Timeline · 5 updates
  1. monitoring Aug 26, 2026, 06:56 PM UTC

    Aug 26 , 14:56 EDT Investigating - We’re investigating an issue on web ordering platforms, mobile apps, and aggregation during this time. We are working on a resolution. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  2. investigating Aug 26, 2026, 06:56 PM UTC

    We’re investigating an issue on web ordering platforms, mobile apps, and aggregation during this time. We are working on a resolution. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  3. monitoring Aug 26, 2026, 07:40 PM UTC

    The issue has been identified and we've implemented a fix - we are now monitoring. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  4. monitoring Aug 26, 2026, 07:41 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 26, 2026, 07:56 PM UTC

    The issue involving web ordering platforms, mobile apps, and aggregation has been resolved.

Read the full incident report →

Minor August 26, 2026

Doordash MarketPlace (3PD)

Detected by Pingoru
Aug 26, 2026, 04:44 PM UTC
Resolved
Aug 26, 2026, 06:40 PM UTC
Duration
1h 55m
Affected: DoorDash Marketplace
Timeline · 4 updates
  1. monitoring Aug 26, 2026, 04:44 PM UTC

    Aug 26 , 12:44 EDT Investigating - We are currently monitoring an issue affecting DoorDash Marketplace orders. The issue has been identified, and our team is actively working to implement a fix. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  2. investigating Aug 26, 2026, 04:44 PM UTC

    We are currently monitoring an issue affecting DoorDash Marketplace orders. The issue has been identified, and our team is actively working to implement a fix. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  3. monitoring Aug 26, 2026, 04:56 PM UTC

    A fix has been implemented and we are monitoring. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  4. resolved Aug 26, 2026, 06:40 PM UTC

    The issue affecting DoorDash Marketplace orders has been resolved.

Read the full incident report →

Minor August 21, 2026

Lunchbox Loyalty Service - Degraded Performance

Detected by Pingoru
Aug 21, 2026, 05:36 PM UTC
Resolved
Aug 21, 2026, 06:18 PM UTC
Duration
42m
Affected: Lunchbox Admin Dashboard
Timeline · 3 updates
  1. investigating Aug 21, 2026, 05:36 PM UTC

    We are investigating an issue affecting our loyalty service. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  2. monitoring Aug 21, 2026, 05:38 PM UTC

    Aug 21 , 13:36 EDT Investigating - We are investigating an issue affecting our loyalty service. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.

  3. resolved Aug 21, 2026, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 3, 2026

Ticketing System - Intercom Experiencing issues

Detected by Pingoru
Aug 03, 2026, 02:32 PM UTC
Resolved
Aug 03, 2026, 08:19 PM UTC
Duration
5h 47m
Affected: Customer Support Tools
Timeline · 3 updates
  1. monitoring Aug 03, 2026, 02:32 PM UTC

    Aug 3 , 10:32 EDT Investigating - We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting

  2. investigating Aug 03, 2026, 02:32 PM UTC

    We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting

  3. resolved Aug 03, 2026, 08:19 PM UTC

    This incident has been resolved. https://www.finstatus.com/us-hosting

Read the full incident report →

Notice June 30, 2026

Lunchbox 2.0 - Degraded Performance

Detected by Pingoru
Jun 30, 2026, 03:50 PM UTC
Resolved
Jun 30, 2026, 04:52 PM UTC
Duration
1h 1m
Affected: Lunchbox Admin DashboardLunchbox 2.0 AppsLunchbox 1.0 AppsLunchbox 2.0 WebLunchbox 1.0 WebLunchbox 2.0 CateringLunchbox 1.0 CateringLunchbox In-StoreAggregation
Timeline · 5 updates
  1. investigating Jun 30, 2026, 03:50 PM UTC

    We are investigating an issue and are looking for a fix that is impacting ordering.

  2. monitoring Jun 30, 2026, 03:50 PM UTC

    Jun 30 , 11:50 EDT Investigating - We are investigating an issue and are looking for a fix that is impacting ordering.

  3. identified Jun 30, 2026, 03:59 PM UTC

    The issue has been identified and we are implementing a fix.

  4. monitoring Jun 30, 2026, 04:38 PM UTC

    A fix has been implemented and we are monitoring.

  5. resolved Jun 30, 2026, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 22, 2026

Square (POS) Service Disruption

Detected by Pingoru
Jun 22, 2026, 03:00 PM UTC
Resolved
Jun 22, 2026, 03:48 PM UTC
Duration
47m
Affected: Square POS
Timeline · 4 updates
  1. investigating Jun 22, 2026, 03:00 PM UTC

    Square POS is experiencing a disruption with their services - we are monitoring. The Square ENG team is on this per their status page: https://www.issquareup.com/united-states

  2. monitoring Jun 22, 2026, 03:00 PM UTC

    Jun 22 , 11:00 EDT Investigating - Square POS is experiencing a disruption with their services - we are monitoring. The Square ENG team is on this per their status page: https://www.issquareup.com/united-states

  3. identified Jun 22, 2026, 03:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jun 22, 2026, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 16, 2026

DoorDash Outage (3PD)

Detected by Pingoru
Jun 16, 2026, 02:36 PM UTC
Resolved
Jun 16, 2026, 04:23 PM UTC
Duration
1h 46m
Affected: DoorDash Drive APIDoorDash Drive PortalDoorDash Drive Delivery Tracking PageDoorDash Drive Order Fulfillment
Timeline · 5 updates
  1. investigating Jun 16, 2026, 02:36 PM UTC

    Doordash is currently experiencing an outage which impacts ordering and 3PD's - per their status page they have identified a fix and are working on a resolution. https://www.doordashstatus.com/

  2. monitoring Jun 16, 2026, 02:37 PM UTC

    Jun 16 , 10:37 EDT Identified - The issue has been identified and a fix is being implemented. Jun 16 , 10:36 EDT Investigating - Doordash is currently experiencing an outage which impacts ordering and 3PD's - per their status page they have identified a fix and are working on a resolution. https://www.doordashstatus.com/

  3. identified Jun 16, 2026, 02:37 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 16, 2026, 03:52 PM UTC

    A fix has been implemented by the Doordash team and we are monitoring results. https://www.doordashstatus.com/

  5. resolved Jun 16, 2026, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

Intermittent DoorDash Order Timeout Incident

Detected by Pingoru
May 05, 2026, 03:50 PM UTC
Resolved
May 05, 2026, 06:22 PM UTC
Duration
2h 32m
Affected: DoorDash Drive APIDoorDash Drive Order Fulfillment
Timeline · 3 updates
  1. monitoring May 05, 2026, 03:50 PM UTC

    May 5 , 11:50 EDT Identified - We have identified an on-going issue with our third party partner - DoorDash. The 3PD DoorDash orders aren't confirming on their end as their site is timing out that is causing order failures. Lunchbox is actively monitoring for updates on the resolution. Thank you for your understanding.

  2. identified May 05, 2026, 03:50 PM UTC

    We have identified an on-going issue with our third party partner - DoorDash. The 3PD DoorDash orders aren't confirming on their end as their site is timing out that is causing order failures. Lunchbox is actively monitoring for updates on the resolution. Thank you for your understanding. The status of this incident can also be monitored here - https://doordash.statuspage.io/

  3. resolved May 05, 2026, 06:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Toast Service Incident Monitoring

Detected by Pingoru
Apr 29, 2026, 12:17 AM UTC
Resolved
Apr 29, 2026, 01:48 AM UTC
Duration
1h 31m
Affected: Toast OrderingToast Scan-to-PayToast Scan-for-Loyalty
Timeline · 3 updates
  1. monitoring Apr 29, 2026, 12:17 AM UTC

    Apr 28 , 20:17 EDT Monitoring - A service incident is currently happening at TOAST and could impact order processing. Our team is actively monitoring the situation at TOAST to keep you informed as to the resolution of the issue. The status of the TOAST incident can be monitored here: https://status.toasttab.com/ We will provide regular updates on the progress made and notify you when services are fully restored.

  2. monitoring Apr 29, 2026, 12:17 AM UTC

    A service incident is currently happening at TOAST and could impact order processing. Our team is actively monitoring the situation at TOAST to keep you informed as to the resolution of the issue. The status of the TOAST incident can be monitored here: https://status.toasttab.com/ We will provide regular updates on the progress made and notify you when services are fully restored.

  3. resolved Apr 29, 2026, 01:48 AM UTC

    The issue has been resolved and all TOAST Services are operating normally.

Read the full incident report →

Minor April 14, 2026

Help Desk - 3rd Party Chat is degraded

Detected by Pingoru
Apr 14, 2026, 11:30 AM UTC
Resolved
Apr 14, 2026, 02:04 PM UTC
Duration
2h 34m
Affected: Customer Support Tools
Timeline · 4 updates
  1. identified Apr 14, 2026, 01:15 PM UTC

    Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting

  2. monitoring Apr 14, 2026, 01:40 PM UTC

    A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting

  3. resolved Apr 14, 2026, 02:04 PM UTC

    Apr 14 , 10:04 EDT Resolved - This incident has been resolved. Apr 14 , 09:35 EDT Monitoring - A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting Apr 14 , 07:30 EDT Identified - Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting

  4. resolved Apr 14, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Ticketing System - Intercom Experiencing issues (Emails)

Detected by Pingoru
Apr 08, 2026, 06:30 PM UTC
Resolved
Apr 09, 2026, 09:21 AM UTC
Duration
14h 50m
Affected: Customer Support Tools
Timeline · 4 updates
  1. investigating Apr 08, 2026, 06:30 PM UTC

    We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting

  2. investigating Apr 08, 2026, 06:41 PM UTC

    We are experiencing issues with our 3rd party ticketing software Intercom: Our help desk is down due to a 3rd party solution provider outage and our agents cannot create or access tickets consistently. Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting

  3. resolved Apr 09, 2026, 09:21 AM UTC

    Apr 9 , 05:21 EDT Resolved - This incident has been resolved. Apr 8 , 14:41 EDT Update - We are experiencing issues with our 3rd party ticketing software Intercom: Our help desk is down due to a 3rd party solution provider outage and our agents cannot create or access tickets consistently. Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting Apr 8 , 14:30 EDT Investigating - We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting

  4. resolved Apr 09, 2026, 09:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026

Help Desk Outage

Detected by Pingoru
Jan 09, 2026, 08:45 PM UTC
Resolved
Jan 09, 2026, 09:15 PM UTC
Duration
29m
Affected: Customer Support Tools
Timeline · 3 updates
  1. identified Jan 09, 2026, 08:45 PM UTC

    There are technical difficulties, and our agents cannot access support tickets at the moment/intermittently. We will post additional updates on this page.

  2. resolved Jan 09, 2026, 09:15 PM UTC

    Jan 9 , 16:15 EST Resolved - This incident has been resolved. Jan 9 , 15:45 EST Identified - There are technical difficulties, and our agents cannot access support tickets at the moment/intermittently. We will post additional updates on this page.

  3. resolved Jan 09, 2026, 09:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 26, 2025

Lunchbox 2.0 - Incident - Loyalty

Detected by Pingoru
Feb 26, 2025, 09:24 PM UTC
Resolved
Feb 26, 2025, 09:40 PM UTC
Duration
16m
Affected: Lunchbox 2.0 AppsLunchbox 2.0 Web
Timeline · 2 updates
  1. identified Feb 26, 2025, 09:24 PM UTC

    We have identified an issue wherein guests are unable to view their loyalty rewards on Lunchbox 2.0 (web ordering and mobile apps). We are actively working on a resolution.

  2. resolved Feb 26, 2025, 09:40 PM UTC

    This issue has been resolved and guests are able to view their loyalty rewards on web ordering and mobile apps

Read the full incident report →

Minor February 18, 2025

Netlify Service Incident Monitoring

Detected by Pingoru
Feb 18, 2025, 03:34 PM UTC
Resolved
Feb 18, 2025, 04:21 PM UTC
Duration
47m
Affected: Lunchbox 2.0 WebLunchbox 2.0 Catering
Timeline · 2 updates
  1. monitoring Feb 18, 2025, 03:34 PM UTC

    A service incident is currently occurring with Netlify and could impact Lunchbox 2.0 web online ordering. Our team is actively monitoring the situation at Netlify to keep you informed as to the resolution of the issue. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx

  2. resolved Feb 18, 2025, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →