Lunchbox experienced a notice incident on January 9, 2026 affecting Customer Support Tools, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support Tools
Update timeline
- identified Jan 09, 2026, 08:45 PM UTC
There are technical difficulties, and our agents cannot access support tickets at the moment/intermittently. We will post additional updates on this page.
- resolved Jan 09, 2026, 09:15 PM UTC
Jan 9 , 16:15 EST Resolved - This incident has been resolved. Jan 9 , 15:45 EST Identified - There are technical difficulties, and our agents cannot access support tickets at the moment/intermittently. We will post additional updates on this page.
- resolved Jan 09, 2026, 09:15 PM UTC
This incident has been resolved.