Lunchbox incident

Ticketing System - Intercom Experiencing issues

Minor Resolved View vendor source →

Lunchbox experienced a minor incident on August 3, 2026 affecting Customer Support Tools, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 02:32 PM UTC
Resolved
Aug 03, 2026, 08:19 PM UTC
Duration
5h 47m
Detected by Pingoru
Aug 03, 2026, 02:32 PM UTC

Affected components

Customer Support Tools

Update timeline

  1. monitoring Aug 03, 2026, 02:32 PM UTC

    Aug 3 , 10:32 EDT Investigating - We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting

  2. investigating Aug 03, 2026, 02:32 PM UTC

    We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting

  3. resolved Aug 03, 2026, 08:19 PM UTC

    This incident has been resolved. https://www.finstatus.com/us-hosting