Lunchbox Outage History
Lunchbox is up right nowPingoru has recorded 47 incidents for Lunchbox: 22 in the last 12 months and 6 in the last 90 days.
Incidents, newest first
Minor September 21, 2026 Mutual 3rd Party Netlify site for Web: Errors accessing Netlify-hosted sites 1h 13m Lunchbox 2.0 Web
Started Sep 21, 2026, 03:33 PM UTC· resolved Sep 21, 2026, 04:46 PM UTC
- monitoring Sep 21, 2026, 03:33 PM UTC
Sep 21, 11:33 EDT Investigating - There are intermittent errors for Netlify Hosting Sites which could impact Lunchbox 2.0 web online ordering. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx
- investigating Sep 21, 2026, 03:33 PM UTC
There are intermittent errors for Netlify Hosting Sites which could impact Lunchbox 2.0 web online ordering. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx
- monitoring Sep 21, 2026, 04:05 PM UTC
A fix has been implemented by Netlify and we are monitoring the results. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx
- monitoring Sep 21, 2026, 04:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 21, 2026, 04:46 PM UTC
This incident has been resolved.
Minor September 7, 2026 Lunchbox 2.0 - Incident - Loyalty Lookup and Order Aggregation Degraded Performance 59m Lunchbox Loyalty, Aggregation
Started Sep 07, 2026, 04:24 PM UTC· resolved Sep 07, 2026, 05:24 PM UTC
- monitoring Sep 07, 2026, 04:24 PM UTC
Sep 7, 12:24 EDT Investigating - We are investigating an issue affecting our in-store loyalty lookups and order aggregation. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- investigating Sep 07, 2026, 04:24 PM UTC
We are investigating an issue affecting our in-store loyalty lookups and order aggregation. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- resolved Sep 07, 2026, 05:24 PM UTC
The issue affecting in-store loyalty lookups and order aggregation was resolved at 12:40 PM EST. We have confirmed that the affected services are operating normally and that loyalty lookups and order aggregation are functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
Notice August 26, 2026 Lunchbox 2.0 - Incident - Degraded Performance 1h Lunchbox Admin Dashboard, Lunchbox 2.0 Apps, Lunchbox Loyalty, Lunchbox 2.0 Web and 2 more
Started Aug 26, 2026, 06:56 PM UTC· resolved Aug 26, 2026, 07:56 PM UTC
- monitoring Aug 26, 2026, 06:56 PM UTC
Aug 26, 14:56 EDT Investigating - We’re investigating an issue on web ordering platforms, mobile apps, and aggregation during this time. We are working on a resolution. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- investigating Aug 26, 2026, 06:56 PM UTC
We’re investigating an issue on web ordering platforms, mobile apps, and aggregation during this time. We are working on a resolution. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- monitoring Aug 26, 2026, 07:40 PM UTC
The issue has been identified and we've implemented a fix - we are now monitoring. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- monitoring Aug 26, 2026, 07:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 26, 2026, 07:56 PM UTC
The issue involving web ordering platforms, mobile apps, and aggregation has been resolved.
Minor August 26, 2026 Doordash MarketPlace (3PD) 1h 55m DoorDash Marketplace
Started Aug 26, 2026, 04:44 PM UTC· resolved Aug 26, 2026, 06:40 PM UTC
- monitoring Aug 26, 2026, 04:44 PM UTC
Aug 26, 12:44 EDT Investigating - We are currently monitoring an issue affecting DoorDash Marketplace orders. The issue has been identified, and our team is actively working to implement a fix. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- investigating Aug 26, 2026, 04:44 PM UTC
We are currently monitoring an issue affecting DoorDash Marketplace orders. The issue has been identified, and our team is actively working to implement a fix. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- monitoring Aug 26, 2026, 04:56 PM UTC
A fix has been implemented and we are monitoring. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- resolved Aug 26, 2026, 06:40 PM UTC
The issue affecting DoorDash Marketplace orders has been resolved.
Minor August 21, 2026 Lunchbox Loyalty Service - Degraded Performance 42m Lunchbox Admin Dashboard
Started Aug 21, 2026, 05:36 PM UTC· resolved Aug 21, 2026, 06:18 PM UTC
- investigating Aug 21, 2026, 05:36 PM UTC
We are investigating an issue affecting our loyalty service. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- monitoring Aug 21, 2026, 05:38 PM UTC
Aug 21, 13:36 EDT Investigating - We are investigating an issue affecting our loyalty service. We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- resolved Aug 21, 2026, 06:18 PM UTC
This incident has been resolved.
Minor August 3, 2026 Ticketing System - Intercom Experiencing issues 5h 47m Customer Support Tools
Started Aug 03, 2026, 02:32 PM UTC· resolved Aug 03, 2026, 08:19 PM UTC
- monitoring Aug 03, 2026, 02:32 PM UTC
Aug 3, 10:32 EDT Investigating - We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting
- investigating Aug 03, 2026, 02:32 PM UTC
We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting
- resolved Aug 03, 2026, 08:19 PM UTC
This incident has been resolved. https://www.finstatus.com/us-hosting
Notice June 30, 2026 Lunchbox 2.0 - Degraded Performance 1h 1m Lunchbox Admin Dashboard, Lunchbox 2.0 Apps, Lunchbox 1.0 Apps, Lunchbox 2.0 Web and 5 more
Started Jun 30, 2026, 03:50 PM UTC· resolved Jun 30, 2026, 04:52 PM UTC
- investigating Jun 30, 2026, 03:50 PM UTC
We are investigating an issue and are looking for a fix that is impacting ordering.
- monitoring Jun 30, 2026, 03:50 PM UTC
Jun 30, 11:50 EDT Investigating - We are investigating an issue and are looking for a fix that is impacting ordering.
- identified Jun 30, 2026, 03:59 PM UTC
The issue has been identified and we are implementing a fix.
- monitoring Jun 30, 2026, 04:38 PM UTC
A fix has been implemented and we are monitoring.
- resolved Jun 30, 2026, 04:52 PM UTC
This incident has been resolved.
Major June 22, 2026 Square (POS) Service Disruption 47m Square POS
Started Jun 22, 2026, 03:00 PM UTC· resolved Jun 22, 2026, 03:48 PM UTC
- investigating Jun 22, 2026, 03:00 PM UTC
Square POS is experiencing a disruption with their services - we are monitoring. The Square ENG team is on this per their status page: https://www.issquareup.com/united-states
- monitoring Jun 22, 2026, 03:00 PM UTC
Jun 22, 11:00 EDT Investigating - Square POS is experiencing a disruption with their services - we are monitoring. The Square ENG team is on this per their status page: https://www.issquareup.com/united-states
- identified Jun 22, 2026, 03:31 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 22, 2026, 03:48 PM UTC
This incident has been resolved.
Major June 16, 2026 DoorDash Outage (3PD) 1h 46m DoorDash Drive API, DoorDash Drive Portal, DoorDash Drive Delivery Tracking Page, DoorDash Drive Order Fulfillment
Started Jun 16, 2026, 02:36 PM UTC· resolved Jun 16, 2026, 04:23 PM UTC
- investigating Jun 16, 2026, 02:36 PM UTC
Doordash is currently experiencing an outage which impacts ordering and 3PD's - per their status page they have identified a fix and are working on a resolution. https://www.doordashstatus.com/
- monitoring Jun 16, 2026, 02:37 PM UTC
Jun 16, 10:37 EDT Identified - The issue has been identified and a fix is being implemented. Jun 16, 10:36 EDT Investigating - Doordash is currently experiencing an outage which impacts ordering and 3PD's - per their status page they have identified a fix and are working on a resolution. https://www.doordashstatus.com/
- identified Jun 16, 2026, 02:37 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2026, 03:52 PM UTC
A fix has been implemented by the Doordash team and we are monitoring results. https://www.doordashstatus.com/
- resolved Jun 16, 2026, 04:23 PM UTC
This incident has been resolved.
Major May 5, 2026 Intermittent DoorDash Order Timeout Incident 2h 32m DoorDash Drive API, DoorDash Drive Order Fulfillment
Started May 05, 2026, 03:50 PM UTC· resolved May 05, 2026, 06:22 PM UTC
- monitoring May 05, 2026, 03:50 PM UTC
May 5, 11:50 EDT Identified - We have identified an on-going issue with our third party partner - DoorDash. The 3PD DoorDash orders aren't confirming on their end as their site is timing out that is causing order failures. Lunchbox is actively monitoring for updates on the resolution. Thank you for your understanding.
- identified May 05, 2026, 03:50 PM UTC
We have identified an on-going issue with our third party partner - DoorDash. The 3PD DoorDash orders aren't confirming on their end as their site is timing out that is causing order failures. Lunchbox is actively monitoring for updates on the resolution. Thank you for your understanding. The status of this incident can also be monitored here - https://doordash.statuspage.io/
- resolved May 05, 2026, 06:22 PM UTC
This incident has been resolved.
Major April 29, 2026 Toast Service Incident Monitoring 1h 31m Toast Ordering, Toast Scan-to-Pay, Toast Scan-for-Loyalty
Started Apr 29, 2026, 12:17 AM UTC· resolved Apr 29, 2026, 01:48 AM UTC
- monitoring Apr 29, 2026, 12:17 AM UTC
Apr 28, 20:17 EDT Monitoring - A service incident is currently happening at TOAST and could impact order processing. Our team is actively monitoring the situation at TOAST to keep you informed as to the resolution of the issue. The status of the TOAST incident can be monitored here: https://status.toasttab.com/ We will provide regular updates on the progress made and notify you when services are fully restored.
- monitoring Apr 29, 2026, 12:17 AM UTC
A service incident is currently happening at TOAST and could impact order processing. Our team is actively monitoring the situation at TOAST to keep you informed as to the resolution of the issue. The status of the TOAST incident can be monitored here: https://status.toasttab.com/ We will provide regular updates on the progress made and notify you when services are fully restored.
- resolved Apr 29, 2026, 01:48 AM UTC
The issue has been resolved and all TOAST Services are operating normally.
Minor April 14, 2026 Help Desk - 3rd Party Chat is degraded 2h 34m Customer Support Tools
Started Apr 14, 2026, 11:30 AM UTC· resolved Apr 14, 2026, 02:04 PM UTC
- identified Apr 14, 2026, 01:15 PM UTC
Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting
- monitoring Apr 14, 2026, 01:40 PM UTC
A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting
- resolved Apr 14, 2026, 02:04 PM UTC
Apr 14, 10:04 EDT Resolved - This incident has been resolved. Apr 14, 09:35 EDT Monitoring - A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting Apr 14, 07:30 EDT Identified - Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting
- resolved Apr 14, 2026, 02:04 PM UTC
This incident has been resolved.
Minor April 8, 2026 Ticketing System - Intercom Experiencing issues (Emails) 14h 50m Customer Support Tools
Started Apr 08, 2026, 06:30 PM UTC· resolved Apr 09, 2026, 09:21 AM UTC
- investigating Apr 08, 2026, 06:30 PM UTC
We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting
- investigating Apr 08, 2026, 06:41 PM UTC
We are experiencing issues with our 3rd party ticketing software Intercom: Our help desk is down due to a 3rd party solution provider outage and our agents cannot create or access tickets consistently. Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting
- resolved Apr 09, 2026, 09:21 AM UTC
Apr 9, 05:21 EDT Resolved - This incident has been resolved. Apr 8, 14:41 EDT Update - We are experiencing issues with our 3rd party ticketing software Intercom: Our help desk is down due to a 3rd party solution provider outage and our agents cannot create or access tickets consistently. Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting Apr 8, 14:30 EDT Investigating - We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting
- resolved Apr 09, 2026, 09:21 AM UTC
This incident has been resolved.
Notice January 9, 2026 Help Desk Outage 29m Customer Support Tools
Started Jan 09, 2026, 08:45 PM UTC· resolved Jan 09, 2026, 09:15 PM UTC
- identified Jan 09, 2026, 08:45 PM UTC
There are technical difficulties, and our agents cannot access support tickets at the moment/intermittently. We will post additional updates on this page.
- resolved Jan 09, 2026, 09:15 PM UTC
Jan 9, 16:15 EST Resolved - This incident has been resolved. Jan 9, 15:45 EST Identified - There are technical difficulties, and our agents cannot access support tickets at the moment/intermittently. We will post additional updates on this page.
- resolved Jan 09, 2026, 09:15 PM UTC
This incident has been resolved.
Notice November 18, 2025 Cloudflare Incident Monitoring 6h 29m
Started Nov 18, 2025, 01:41 PM UTC· resolved Nov 18, 2025, 08:10 PM UTC
- investigating Nov 18, 2025, 01:41 PM UTC
A service incident is currently occurring with Cloudflare. While Lunchbox does not leverage Cloudflare, some of our integration partners may be impacted. Our team is actively monitoring the situation at Cloudflare. The status of this incident can be monitored here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- monitoring Nov 18, 2025, 01:52 PM UTC
A service incident is currently occurring with Cloudflare. While Lunchbox does not leverage Cloudflare, some of our integration partners may be impacted. Our team is actively monitoring the situation at Cloudflare. The status of this incident can be monitored here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- monitoring Nov 18, 2025, 03:00 PM UTC
While Lunchbox does not leverage Cloudflare, some of our integration partners may be impacted. Cloudflare has posted the following on their status page as of 9:42AM EST: "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal." https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- resolved Nov 18, 2025, 08:10 PM UTC
Nov 18, 15:10 EST Resolved - While Lunchbox does not leverage Cloudflare, some of our integration partners may have been impacted. Cloudflare has resolved the issue on their status page as of 2:28PM EST on Tuesday, November 18, 2025: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov 18, 10:00 EST Update - While Lunchbox does not leverage Cloudflare, some of our integration partners may be impacted. Cloudflare has posted the following on their status page as of 9:42AM EST: "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal." https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov 18, 08:52 EST Monitoring - A service incident is currently occurring with Cloudflare. While Lunchbox does not leverage Cloudflare, some of our integration partners may be impacted. Our team is actively monitoring the situation at Cloudflare. The status of this incident can be monitored here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services. Nov 18, 08:41 EST Investigating - A service incident is currently occurring with Cloudflare. While Lunchbox does not leverage Cloudflare, some of our integration partners may be impacted. Our team is actively monitoring the situation at Cloudflare. The status of this incident can be monitored here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We will post additional updates on this page. Please subscribe to https://status.lunchbox.io/ for updates on the status of Lunchbox services.
- resolved Nov 18, 2025, 08:10 PM UTC
While Lunchbox does not leverage Cloudflare, some of our integration partners may have been impacted. Cloudflare has resolved the issue on their status page as of 2:28PM EST on Tuesday, November 18, 2025: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Minor October 20, 2025 Amazon Web Services (AWS) Incident Monitoring 14h 29m Toast Ordering, Revel Ordering, Lunchbox 2.0 Apps, Lunchbox 2.0 Web and 2 more
Started Oct 20, 2025, 11:51 AM UTC· resolved Oct 21, 2025, 02:20 AM UTC
- monitoring Oct 20, 2025, 11:51 AM UTC
A service incident is currently occurring with Amazon Web Services (AWS). While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv
- monitoring Oct 20, 2025, 01:18 PM UTC
Lunchbox is disabling online ordering and aggregation for our Toast clients until the issue at AWS and our integrated partners is resolved. While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv
- monitoring Oct 20, 2025, 04:38 PM UTC
Lunchbox online ordering and aggregation continues to be disabled for our Toast clients until the issue at AWS and our integrated partners is resolved. While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv
- monitoring Oct 20, 2025, 09:44 PM UTC
Lunchbox online ordering and aggregation continues to be disabled for our Toast clients until the issue at AWS and our integrated partners is resolved. While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv
- monitoring Oct 20, 2025, 11:44 PM UTC
Lunchbox online ordering and aggregation continues to be disabled for our Toast clients. - AWS has reported that the issue has been resolved: https://health.aws.amazon.com/health/status - Toast is reporting that all APIs are back online now, except for the Orders API: https://status-dev.toasttab.com/incidents/zhkwrk863my9
- monitoring Oct 21, 2025, 12:42 AM UTC
Lunchbox has begun re-enabling online ordering and aggregation for our Toast clients. Toast has reported that their APIs have recovered as of 8:08PM EST: https://status-dev.toasttab.com/incidents/zhkwrk863my9
- resolved Oct 21, 2025, 02:20 AM UTC
Oct 20, 22:20 EDT Resolved - This issue has been resolved. Lunchbox has re-enabled online ordering and aggregation for our Toast clients after it was reported that their APIs have recovered as of 8:08PM EST on Monday, October 20, 2025: https://status-dev.toasttab.com/incidents/zhkwrk863my9 Our team will continue to monitor all chains closely. Oct 20, 20:42 EDT Update - Lunchbox has begun re-enabling online ordering and aggregation for our Toast clients. Toast has reported that their APIs have recovered as of 8:08PM EST: https://status-dev.toasttab.com/incidents/zhkwrk863my9 Oct 20, 19:44 EDT Update - Lunchbox online ordering and aggregation continues to be disabled for our Toast clients. - AWS has reported that the issue has been resolved: https://health.aws.amazon.com/health/status - Toast is reporting that all APIs are back online now, except for the Orders API: https://status-dev.toasttab.com/incidents/zhkwrk863my9 Oct 20, 17:44 EDT Update - Lunchbox online ordering and aggregation continues to be disabled for our Toast clients until the issue at AWS and our integrated partners is resolved. While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv Oct 20, 12:38 EDT Update - Lunchbox online ordering and aggregation continues to be disabled for our Toast clients until the issue at AWS and our integrated partners is resolved. While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv Oct 20, 09:18 EDT Update - Lunchbox is disabling online ordering and aggregation for our Toast clients until the issue at AWS and our integrated partners is resolved. While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv Oct 20, 07:51 EDT Monitoring - A service incident is currently occurring with Amazon Web Services (AWS). While Lunchbox is not hosted in the region where the AWS issue is occurring, some of our integration partners may be impacted. Our team is actively monitoring the situation at AWS to keep you informed as to the resolution of the issue. - The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status - The status of the Toast incident (related to AWS) can be monitored here: https://status.toasttab.com/incidents/p4c19nkhncjx - The status of the Revel incident (related to AWS) can be monitored here: https://status.revelsystems.com/incidents/6q0z0hy767tv
- resolved Oct 21, 2025, 02:20 AM UTC
This issue has been resolved. Lunchbox has re-enabled online ordering and aggregation for our Toast clients after it was reported that their APIs have recovered as of 8:08PM EST on Monday, October 20, 2025: https://status-dev.toasttab.com/incidents/zhkwrk863my9 Our team will continue to monitor all chains closely.
Minor February 26, 2025 Lunchbox 2.0 - Incident - Loyalty 16m Lunchbox 2.0 Apps, Lunchbox 2.0 Web
Started Feb 26, 2025, 09:24 PM UTC· resolved Feb 26, 2025, 09:40 PM UTC
- identified Feb 26, 2025, 09:24 PM UTC
We have identified an issue wherein guests are unable to view their loyalty rewards on Lunchbox 2.0 (web ordering and mobile apps). We are actively working on a resolution.
- resolved Feb 26, 2025, 09:40 PM UTC
This issue has been resolved and guests are able to view their loyalty rewards on web ordering and mobile apps
Minor February 18, 2025 Netlify Service Incident Monitoring 47m Lunchbox 2.0 Web, Lunchbox 2.0 Catering
Started Feb 18, 2025, 03:34 PM UTC· resolved Feb 18, 2025, 04:21 PM UTC
- monitoring Feb 18, 2025, 03:34 PM UTC
A service incident is currently occurring with Netlify and could impact Lunchbox 2.0 web online ordering. Our team is actively monitoring the situation at Netlify to keep you informed as to the resolution of the issue. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx
- resolved Feb 18, 2025, 04:21 PM UTC
This incident has been resolved.