Lumos experienced a major incident on September 25, 2024 affecting Platform, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Sep 25, 2024, 02:03 PM UTC
The team has identified an issue causing integration syncs to fail, resulting in connectivity errors. We are working to pinpoint the source of the issue and implement a fix as we speak.
- identified Sep 25, 2024, 03:11 PM UTC
The root cause of this issue has been pinpointed, and the team is working to roll out a fix ASAP.
- monitoring Sep 25, 2024, 04:09 PM UTC
A fix is being rolled out now and we will monitor the success of current integration syncs.
- monitoring Sep 25, 2024, 06:26 PM UTC
Confirming that syncs are being rerun, and we're monitoring for success.
- resolved Sep 25, 2024, 08:04 PM UTC
Syncs are running per usual, and integration health is being restored. All future syncs should be operating as expected!