Lumos experienced a major incident on October 3, 2024 affecting Platform, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Oct 03, 2024, 01:31 PM UTC
We are currently investigating an issue where Lumos Members are being incorrectly tagged as Service Accounts for all customers. We'll provide updates as soon as our team pinpoints the root cause and rolls out a fix.
- identified Oct 03, 2024, 01:39 PM UTC
The team pinpointed the root cause of this erroneous display and is working to identify a fix.
- monitoring Oct 03, 2024, 04:34 PM UTC
The fix is rolling out and is being monitored for success.
- resolved Oct 03, 2024, 05:26 PM UTC
Some syncs are still underway to ensure all identities are updated appropriately, but the fix is live and you'll see the Identities to update as expected. Rest assured, all data will return to its original state.