Lumos incident

Users Failing to be Removed via Offboarding and Bulk User Removals

Minor Resolved View vendor source →

Lumos experienced a minor incident on November 4, 2024 affecting Platform, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 07:52 PM UTC
Resolved
Nov 04, 2024, 09:26 PM UTC
Duration
1h 34m
Detected by Pingoru
Nov 04, 2024, 07:52 PM UTC

Affected components

Platform

Update timeline

  1. identified Nov 04, 2024, 07:52 PM UTC

    Our engineers have identified the root cause of this issue and are actively working to rectify.

  2. resolved Nov 04, 2024, 09:26 PM UTC

    Our team has launched a fix and is actively monitoring success. Deprovisioning relating to offboarding and bulk user removals is now working successfully.