Lumos experienced a critical incident on March 3, 2025 affecting Platform, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 05:19 PM UTC
We're currently investigating an issue blocking many customers, particularly those who use SSO, from logging into Lumos as a result of WorkOS's ongoing incident (https://status.workos.com/).
- identified Mar 03, 2025, 05:37 PM UTC
The team is aware of the scope of impact and is working to mitigate any login issues as a result of the WorkOS outage.
- monitoring Mar 03, 2025, 05:39 PM UTC
We've observed reduced login errors from Lumos customers using SSO. The team is closely monitoring the situation and will not declare this resolved until we receive clearance from WorkOS (https://status.workos.com/).
- resolved Mar 03, 2025, 06:02 PM UTC
This WorkOS incident is no longer impacting Lumos logins. The impact was present from 12:06p - 12:27p EST.