Lumos experienced a critical incident on April 1, 2025 affecting Platform, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Apr 01, 2025, 09:40 PM UTC
Our engineers are actively investigating an issue causing the AppStore and all apps to fail to use for Admins and Users alike. We'll share updates as soon as we pinpoint a root cause and fix.
- identified Apr 01, 2025, 09:51 PM UTC
The team has identified the root cause. As we work to resolve, please not that all tabs within the platform may be slow to load or fail to load altogether.
- resolved Apr 01, 2025, 09:55 PM UTC
The incident has been resolved and all systems are back to being operational.