Lumos incident

Custom attribute syncs are temporarily paused due to a data pipeline issue

Minor Resolved View vendor source →

Lumos experienced a minor incident on April 2, 2025 affecting Platform, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 01:28 PM UTC
Resolved
Apr 02, 2025, 02:43 PM UTC
Duration
1h 15m
Detected by Pingoru
Apr 02, 2025, 01:28 PM UTC

Affected components

Platform

Update timeline

  1. identified Apr 02, 2025, 01:28 PM UTC

    We're deploying a hotfix to address the root cause and will soon be resuming custom attribute syncs and backfilling any that were missed.

  2. resolved Apr 02, 2025, 02:43 PM UTC

    If you have Okta connected to Lumos, you may have noticed a temporary influx of API requests coming in as a consequence of this issue, but no request limits were reached, and the issue has been remediated. Our team was also able to validate that there was no data loss as a result of this issue.