Lumos incident

Custom attributes are not being updated as expected

Minor Resolved View vendor source →

Lumos experienced a minor incident on April 2, 2025 affecting Platform, lasting 9h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 04:11 PM UTC
Resolved
Apr 03, 2025, 01:12 AM UTC
Duration
9h
Detected by Pingoru
Apr 02, 2025, 04:11 PM UTC

Affected components

Platform

Update timeline

  1. investigating Apr 02, 2025, 04:11 PM UTC

    This is separate (although likely related) to the partial outage with custom attribute syncs that occurred earlier today. Since yesterday at 10:12 PM GMT, there have been additional failures updating the values of custom attributes in Lumos from integrations. We're working to identify the root cause and assess impact, and will share updates here as we work to correct things.

  2. identified Apr 02, 2025, 11:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 03, 2025, 01:12 AM UTC

    This incident has been resolved.