Lumos experienced a major incident on April 9, 2025 affecting Platform, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Apr 09, 2025, 03:30 PM UTC
The team continued monitoring the fix from earlier today regarding platform performance, and we're currently seeing a return of slow loading speeds and platform performance. Our engineers are working to rectify ASAP.
- identified Apr 09, 2025, 03:34 PM UTC
The team has identified the root cause of the platform performance issues and is working on rolling out a fix.
- monitoring Apr 09, 2025, 04:08 PM UTC
Lumos is back online, and we're monitoring to ensure stability.
- resolved Apr 09, 2025, 04:32 PM UTC
The issue has been resolved, and performance has returned to normal.