Lumos incident

Access Requests Processing Slowly

Notice Resolved View vendor source →

Lumos experienced a notice incident on April 29, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2025, 12:24 AM UTC
Resolved
Apr 29, 2025, 12:24 AM UTC
Duration
—
Detected by Pingoru
Apr 29, 2025, 12:24 AM UTC

Update timeline

  1. resolved Apr 29, 2025, 02:11 PM UTC

    The incident that impacted users earlier in the afternoon on 4/28 (PT) re-triggered during the following time slots: 4/28 - 5:24PM PT to 9:09PM PT 4/29 - 2:15AM PT to 3:30AM PT During these times, access requests processed much slower than normal. The team has identified the root cause and deployed a fix to avoid this slowdown moving forward.