Partial outage on Lumin APIs

Update timeline

1. investigating Oct 18, 2026, 06:30 PM UTC

   "We are aware of an issue affecting the service above and are actively investigating. We will share more information as soon as it becomes available. "

2. identified Oct 18, 2026, 07:30 PM UTC

   "We are aware of an issue affecting the Lumin Sign APIs. Some requests were failing intermittently and users may have experienced errors when signing or sending documents. Our team was alerted and investigated the issue. This uptime notification was manually recorded. "

3. resolved Oct 18, 2026, 09:30 PM UTC

   "This incident has been resolved and service is now operating normally. We apologize for any inconvenience this may have caused. This uptime notification was manually recorded. "

4. resolved Oct 18, 2026, 09:30 PM UTC

   "This incident has been resolved and service is now operating normally. We apologize for any inconvenience this may have caused. This uptime notification was manually recorded. "

5. identified Oct 22, 2026, 05:02 AM UTC

   > We are aware of an issue affecting the Lumin Sign APIs. Some requests were failing intermittently and users may have experienced errors when signing or sending documents. Our team was alerted and investigated the issue. This uptime notification was manually recorded.

6. investigating Oct 22, 2026, 05:02 AM UTC

   > We are aware of an issue affecting the service above and are actively investigating. We will share more information as soon as it becomes available.

7. resolved Oct 22, 2026, 05:02 AM UTC

   > This incident has been resolved and service is now operating normally. We apologize for any inconvenience this may have caused. This uptime notification was manually recorded.