Resolved after 1 hour 30 minutes, affecting Admin App and Viewer App and 1 more, on May 18, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Admin AppViewer AppLumiere Video
Update timeline
- investigating May 18, 2020, 02:40 PM UTC
Our video provider is having an issue serving some videos and thumbnails that were uploaded prior to prior to 14:00 UTC on May 18th. They are actively investigating the issue.
- monitoring May 18, 2020, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2020, 04:10 PM UTC
This incident has been resolved.
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