LUMASERV experienced a major incident on June 10, 2020 affecting Core Network and Mail Gateway and 1 more component, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Core NetworkMail GatewayNICAPI - Rest [v1]DDoS ProtectionCEPH-StorageReseller-Interface [reseller.lumaserv.com]Ticket SupportBackupstoragedocs.nicapi.euPhone Support
Update timeline
- investigating Jun 10, 2020, 11:28 AM UTC
Currently we are experiencing packet loss via some routes. We are investigating the problem.
- monitoring Jun 10, 2020, 11:37 AM UTC
For now the network looks stable again. We will keep monitoring and currently checking configuration changes to optimize for future.
- monitoring Jun 10, 2020, 11:40 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 10, 2020, 11:46 AM UTC
We are continuing to monitor for any further issues.
- investigating Jun 10, 2020, 01:50 PM UTC
At 15:40 CET for a few seconds we saw again packet loss via some routes. We're doing some optimizations and keep monitoring.
- monitoring Jun 10, 2020, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 10, 2020, 06:48 PM UTC
This incident has been resolved.