LUMASERV incident

Network performance issues

Major Resolved View vendor source →

LUMASERV experienced a major incident on July 13, 2020 affecting Core Network, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2020, 04:50 PM UTC
Resolved
Jul 13, 2020, 05:06 PM UTC
Duration
16m
Detected by Pingoru
Jul 13, 2020, 04:50 PM UTC

Affected components

Core Network

Update timeline

  1. investigating Jul 13, 2020, 04:50 PM UTC

    Currently we are some packet loss. We are checking this issue.

  2. monitoring Jul 13, 2020, 05:06 PM UTC

    Since 19:01 CEST the network is stable and up.

  3. resolved Jul 13, 2020, 05:06 PM UTC

    This incident has been resolved.