LUMASERV incident

Packet loss due to a massive incoming ddos attack

Major Resolved View vendor source →

LUMASERV experienced a major incident on September 25, 2020 affecting Core Network and Mail Gateway and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2020, 10:06 PM UTC
Resolved
Sep 25, 2020, 10:26 PM UTC
Duration
19m
Detected by Pingoru
Sep 25, 2020, 10:06 PM UTC

Affected components

Core NetworkMail GatewayNICAPI - Rest [v1]DDoS ProtectionReseller-Interface [reseller.lumaserv.com]Ticket Supportdocs.nicapi.euPhone Support

Update timeline

  1. investigating Sep 25, 2020, 10:06 PM UTC

    We're currently experiencing a network outage at FRA2, Interxion. Currently we're looking into this and come back to you as soon as we have further information.

  2. monitoring Sep 25, 2020, 10:12 PM UTC

    For now all routes are looking stable again. We are currently monitoring the results and come back with an explanation shortly.

  3. resolved Sep 25, 2020, 10:26 PM UTC

    Starting from 11:50pm CEST a massive ddos attack against an internal used subnet which is not permanently mitigated by our ddos filters has been started and lead to a service disruption. We've activated the ddos filter for the whole subnet to mitigate the ddos attack. Now we are filtering the attack completely and will leave the filters activated to prevent future attacks.