LUMASERV experienced a critical incident on October 8, 2020 affecting Core Network, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Core Network
Update timeline
- identified Oct 08, 2020, 06:15 AM UTC
Today at 8.06am our monitoring detected packet loss at our core network at Interxion. The. network is now stable again and we're currently going to deeper to check for the reason for the outage.
- monitoring Oct 08, 2020, 06:30 AM UTC
The network is stable again. During a not announced maintenance at our upstream provider combahton it came to a network outage of about three minutes. We contacted our supplier immediately to get information about the outage. Currently an incident is created and we will inform you as soon as there are new information.
- resolved Oct 08, 2020, 08:26 AM UTC
This incident has been resolved.