LUMASERV experienced a minor incident on October 20, 2020 affecting Core Network, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Core Network
Update timeline
- investigating Oct 20, 2020, 11:44 AM UTC
Between 1.20pm and 13.32pm CEST on a few incoming routes via our upstream Core Backbone our monitoring reported some packet loss. The network is stable again and we've opened an incident at their NOC for further information.
- resolved Oct 20, 2020, 11:55 AM UTC
According to the statement from Core Backbone a JTAG has done some changes at their router fra30 which led to a short service disruption at a few routes. We will stay in contact to achieve