LUMASERV incident

Partial Outage of our Core-Network

Major Resolved View vendor source →

LUMASERV experienced a major incident on January 6, 2021 affecting Core Network and NICAPI - Rest [v1] and 1 more component, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2021, 06:41 PM UTC
Resolved
Jan 08, 2021, 05:17 PM UTC
Duration
1d 22h
Detected by Pingoru
Jan 06, 2021, 06:41 PM UTC

Affected components

Core NetworkNICAPI - Rest [v1]Reseller-Interface [reseller.lumaserv.com]docs.nicapi.euCloud server hosts

Update timeline

  1. investigating Jan 06, 2021, 06:41 PM UTC

    Since 7:26 PM we have had various connection problems in our core network. We are currently investigating the issue.

  2. identified Jan 06, 2021, 06:51 PM UTC

    We've identified the reason for this incident and are currently implementing a fix.

  3. monitoring Jan 06, 2021, 07:09 PM UTC

    We implemented a fix and keep monitoring. Since 7.30pm the network is stable again.

  4. resolved Jan 08, 2021, 05:17 PM UTC

    After monitoring for 48 hours we can close this incident. This incident has been resolved.