LUMASERV incident

Outage of our Core-Network

Notice Resolved View vendor source →

LUMASERV experienced a notice incident on January 15, 2021 affecting Core Network and NICAPI - Rest [v1] and 1 more component, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2021, 03:57 PM UTC
Resolved
Jan 15, 2021, 09:35 PM UTC
Duration
5h 37m
Detected by Pingoru
Jan 15, 2021, 03:57 PM UTC

Affected components

Core NetworkNICAPI - Rest [v1]Reseller-Interface [reseller.lumaserv.com]Ticket Supportdocs.nicapi.eu

Update timeline

  1. investigating Jan 15, 2021, 03:57 PM UTC

    We currently have an outage in our Core-Network. We're already investigating the issue.

  2. identified Jan 15, 2021, 05:57 PM UTC

    We found the problem with our core routers. We are already in the process of replacing the defective network hardware with new ones and installing our configurations on the new devices.

  3. identified Jan 15, 2021, 07:02 PM UTC

    Some of our IP-Routes are back online. We're still working on the issue to get all routes back online.

  4. monitoring Jan 15, 2021, 08:01 PM UTC

    We were able to fix the error successfully and all networks are back online. We're now monitoring the network to ensure that there are no further errors.

  5. resolved Jan 15, 2021, 09:35 PM UTC

    The incident has been resolved.