LUMASERV incident

Cloud storage performance issues

Major Resolved View vendor source →

LUMASERV experienced a major incident on January 4, 2023 affecting NICAPI - Rest [v1] and CEPH-Storage and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2023, 08:50 AM UTC
Resolved
Jan 04, 2023, 12:30 PM UTC
Duration
3h 40m
Detected by Pingoru
Jan 04, 2023, 08:50 AM UTC

Affected components

NICAPI - Rest [v1]CEPH-StorageReseller-Interface [reseller.lumaserv.com]docs.nicapi.eu

Update timeline

  1. investigating Jan 04, 2023, 09:00 AM UTC

    Since 9.42am we are encountering a performance issue at our cloud storage which is based on CEPH. Our technicians are currently investigating the cause and we will keep you updated here.

  2. identified Jan 04, 2023, 09:18 AM UTC

    We've identified the problem and the systems look stable since 9.56am.

  3. resolved Jan 17, 2023, 10:25 PM UTC

    This incident has been resolved.