LUMASERV incident

Kernel errors with supervisor ls-ds-33

Major Resolved View vendor source →

LUMASERV experienced a major incident on February 2, 2023 affecting Cloud server hosts, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2023, 05:42 PM UTC
Resolved
Feb 02, 2023, 07:55 PM UTC
Duration
2h 12m
Detected by Pingoru
Feb 02, 2023, 05:42 PM UTC

Affected components

Cloud server hosts

Update timeline

  1. identified Feb 02, 2023, 06:01 PM UTC

    A few minutes ago we've encountered kernel errors with our supervisor ls-ds-33. This caused a high CPU usage and we had to reboot a few VM's on this host. The VM's are back online and we are investigating the cause of this.

  2. resolved Feb 04, 2023, 07:55 PM UTC

    This incident has been resolved.