LUMASERV incident

Hardware failure on ls-ds-32

Major Resolved View vendor source →

LUMASERV experienced a major incident on July 31, 2023 affecting Cloud server hosts, lasting 31d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2023, 06:40 PM UTC
Resolved
Aug 31, 2023, 08:00 PM UTC
Duration
31d 1h
Detected by Pingoru
Jul 31, 2023, 06:40 PM UTC

Affected components

Cloud server hosts

Update timeline

  1. investigating Jul 31, 2023, 07:20 PM UTC

    On 8.42pm CEST we've experienced a hardware failure on our cloud server hypervisor "ls-ds-32". We've taken this node out of service for now and rebooted all VM's on another hypervisor. At 9.06 p.m. at the latest, all VMs were online again.

  2. resolved Sep 04, 2023, 08:54 AM UTC

    This incident has been resolved.