LUMASERV incident

Hardware failure on virtualisation node ls-ds-46

LUMASERV experienced a major incident on June 10, 2024 affecting Cloud server hosts, lasting 43m. The incident has been resolved; the full update timeline is below.

Started: Jun 10, 2024, 04:47 PM UTC
Resolved: Jun 10, 2024, 05:30 PM UTC
Duration: 43m
Detected by Pingoru: Jun 10, 2024, 04:47 PM UTC

Affected components

Cloud server hosts

Update timeline

investigating Jun 10, 2024, 05:46 PM UTC

Today at 18:47 CEST we had a hardware failure on our virtualization node ls-ds-46. After the problem could not be solved via IPMI, we migrated all VMs to other hosts and restarted them. By 19:24 at the latest, all VMs were completely restarted. The affected host was deactivated immediately and will be investigated and tested before being reactivated.
resolved Jun 14, 2024, 01:11 PM UTC

This incident has been resolved.