LUMASERV experienced a critical incident on April 2, 2025 affecting Core Network, lasting 8h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2025, 01:11 PM UTC
We are currently experiencing network issues at our Frankfurt locations.
- monitoring Apr 02, 2025, 01:24 PM UTC
The network issue has been fixed and our network is stable again. We keep monitoring and will provide updates here.
- resolved Apr 02, 2025, 09:27 PM UTC
This incident has been resolved.
- postmortem Apr 02, 2025, 09:27 PM UTC
At approximately 15:00 CET on April 2nd, 2025, we experienced a brief network disruption affecting our Frankfurt \(FRA\) infrastructure. The incident occurred during a scheduled maintenance window for one of our upstream providers. The network disruption lasted for approximately seven minutes, during which some of our services experienced reduced accessibility. Our network engineering team identified the issue immediately and implemented necessary measures to restore service stability. While we typically handle such maintenance windows without any customer impact, this particular incident resulted in a brief service interruption. We have conducted a thorough review of our maintenance procedures and will be implementing additional safeguards to prevent similar incidents in the future. We understand the impact this may have had on your operations and apologize for any inconvenience caused. Our team remains committed to providing reliable service and continuous improvement of our infrastructure management processes. If you have any questions or concerns, please don't hesitate to reach out to us.