Major Outage detected on status page
Affected: Overall
Lucky Orange Outage History
Lucky Orange is up right nowLucky Orange had 10 outages in the last 2 years totaling 56h 53m of downtime — averaging 0.4 incidents per month.
There were 10 Lucky Orange outages since September 4, 2024 totaling 56h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Visitor Table Unavailable
Affected: Web App
Timeline · 2 updates
- identified Mar 17, 2026, 12:42 AM UTC
We’re making some updates to the Visitor Table, so it’s taking a quick breather and is currently offline. The rest of the app is running smoothly! Thanks for your patience while we polish things up—we’ll have it back for you shortly.
- resolved Mar 17, 2026, 02:26 AM UTC
All updates have been completed and Visitors Table is back live. No data was lost during this time. Thanks for your patience.
Delayed data ingestion
Affected: Data Collection
Timeline · 2 updates
- identified Feb 19, 2026, 08:18 PM UTC
We’re currently experiencing a lag in data ingestion. Recordings and dashboard updates may be delayed, but no data is being lost. Thanks for your patience while we get things back up to speed.
- resolved Feb 20, 2026, 02:54 AM UTC
All data is caught back up and all data processing is back to normal.
Delay in data processing
Affected: Data Collection
Timeline · 2 updates
- identified Jan 07, 2026, 09:58 PM UTC
We’ve identified an issue affecting the speed at which incoming data appears in some accounts. We are actively working on a resolution. Please be aware that once the service is restored, it may take some time for all data to "catch up" and appear in your dashboard. Thanks for bearing with us.
- resolved Jan 08, 2026, 02:55 AM UTC
All data has now been processed and is up to date. We appreciate your patience through the delay.
Data ingestion delays
Affected: Data CollectionRealtime + Presence
Timeline · 2 updates
- investigating Jul 01, 2025, 09:04 PM UTC
We’re currently experiencing a delay in processing incoming event data due to a backup in our data ingestion pipeline. As a result, some real-time data (like session activity or analytics events) may be delayed by up to 6 hours. Our team is investigating the issue and is actively working to reduce the backlog and restore normal processing speeds. We’ll provide updates here as we make progress.
- resolved Jul 02, 2025, 04:51 AM UTC
Data ingestion is back to flowing as expected and no data was lost during the delay. Apologies for any inconvenience caused during this time.
Cloud Provider Update
Timeline · 1 update
- resolved Jun 16, 2025, 11:59 AM UTC
Our team performed an update to continue to provide fast, reliable and secure storage of data. This update has been completed successfully and all is back up and running as expected.
Recordings Playback Outage
Affected: Realtime + Presence
Timeline · 2 updates
- identified Jun 12, 2025, 07:05 PM UTC
Due to an outage with our cloud provider, recordings are not currently available to play. We will update this as soon as all is back and running as expected.
- resolved Jun 12, 2025, 09:33 PM UTC
Our cloud provider is back up and running. All features should be working as expected. Please reach out if you are still experiencing any issues with the app.
Data not loading in
Affected: Data CollectionRealtime + Presence
Timeline · 2 updates
- identified Jan 18, 2025, 12:40 PM UTC
We have identified the issue and are working on resolving it. We should have everything tracking and loading as expected once the issue has been resolved and will update as soon as that is completed.
- resolved Jan 18, 2025, 02:16 PM UTC
All tracking is back up to usual and all visitors will be displayed in your dashboard as expected.
New data delayed
Affected: Data Collection
Timeline · 2 updates
- identified Nov 07, 2024, 12:03 PM UTC
We have identified an issue that is cause any new visitor data from being added to the account. We are working to resolve this issue and will make sure to provide updates as soon as it is resolved. You will not seeing any new visitor data come into recordings, heatmaps, funnels, etc. until this is resolved.
- resolved Nov 07, 2024, 02:20 PM UTC
All tracking has been restored and data will populate in your account for visits to the site moving forward.
Data Processing Delays - Reporting Tools Affected
Affected: Data Collection
Timeline · 4 updates
- investigating Sep 04, 2024, 03:22 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
- monitoring Sep 04, 2024, 07:05 PM UTC
A fix has been implemented and we are monitoring the situation. At this time, most all data should now be accessible and there may be a few hour window around 4 to 7 am CST that we are still working on updating. All other recordings, including new recordings should play as expected.
- monitoring Sep 05, 2024, 02:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 05, 2024, 03:12 PM UTC
This incident has been resolved. Data from 4AM - 7AM CST on 09/04/2024 is not recoverable.