Lucky Orange incident

Data processing delay

Resolved after 2 hours 30 minutes, affecting Data Collection, on March 21, 2022.

resolved Mar 21, 2022, 06:33 PM UTC

All delays have now been resolved and access to the app should be returning to normal. We have identified the cause of the delay and put in place protections against it from happening again. Thank you for your patience as we worked through this!

Started
Mar 21, 2022, 04:03 PM UTC
Resolved
Mar 21, 2022, 06:33 PM UTC
Duration
2h 30m
Detected by Pingoru
Mar 21, 2022, 04:03 PM UTC

Affected components

Data Collection

Update timeline

  1. monitoring Mar 21, 2022, 04:03 PM UTC

    We have identified a delay in new data being processed. No data has been lost and our system is currently working through the backlog. All events, sessions, and visitors should be visible within the app soon. Thank you for your patience.

  2. resolved Mar 21, 2022, 06:33 PM UTC

    All delays have now been resolved and access to the app should be returning to normal. We have identified the cause of the delay and put in place protections against it from happening again. Thank you for your patience as we worked through this!

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