Lucky Orange incident

Access to Lucky Orange

Resolved after 8 hours 59 minutes, affecting Web App, on March 30, 2023.

resolved Mar 30, 2023, 12:59 PM UTC

All is back to normal and the update has been completed. Have a wonderful day and thanks again for your patience.

Started
Mar 30, 2023, 04:00 AM UTC
Resolved
Mar 30, 2023, 12:59 PM UTC
Duration
8h 59m
Detected by Pingoru
Mar 30, 2023, 04:00 AM UTC

Affected components

Web App

Update timeline

  1. investigating Mar 30, 2023, 05:38 AM UTC

    We are currently performing an update that will prevent our customers from having the ability to login to the Lucky Orange app. These updates will take a few hours and we will provide updates as soon as access has been restored. Thank you for your patience.

  2. identified Mar 30, 2023, 05:41 AM UTC

    Maintenance is ongoing and we will continue to provide updates here as access becomes restored.

  3. identified Mar 30, 2023, 11:04 AM UTC

    We are almost done with the system updates and should have access restored shortly. Thanks again for your patience and please reach out to [email protected] with any additional questions.

  4. monitoring Mar 30, 2023, 12:03 PM UTC

    The maintenance has been completed and are slowly opening access back up to the app. We will continue to monitor performance as access is restored. We appreciate your patience.

  5. resolved Mar 30, 2023, 12:59 PM UTC

    All is back to normal and the update has been completed. Have a wonderful day and thanks again for your patience.

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