Lucky Orange incident

Shopify Payment Issues

Resolved after 3 hours, affecting API, on April 20, 2023.

identified Apr 20, 2023, 02:23 AM UTC

Shopify is currently experiencing an outage with their payment gateway that is preventing merchants from upgrading to paid plans on apps. This is preventing any Lucky Orange customers that use the Shopify app from upgrading at this time. Shopify is diligently looking into this and we will provide an update as soon as this is resolved.

Started
Apr 20, 2023, 12:00 AM UTC
Resolved
Apr 20, 2023, 03:00 AM UTC
Duration
3h
Detected by Pingoru
Apr 20, 2023, 12:00 AM UTC

Affected components

API

Update timeline

  1. identified Apr 20, 2023, 02:23 AM UTC

    Shopify is currently experiencing an outage with their payment gateway that is preventing merchants from upgrading to paid plans on apps. This is preventing any Lucky Orange customers that use the Shopify app from upgrading at this time. Shopify is diligently looking into this and we will provide an update as soon as this is resolved.

  2. resolved Apr 20, 2023, 12:02 PM UTC

    This incident has been resolved.

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