Lucky Orange incident
Data Processing Delays - Reporting Tools Affected
Resolved after 1 day 4 hours, affecting Data Collection, on September 4, 2024.
This incident has been resolved. Data from 4AM - 7AM CST on 09/04/2024 is not recoverable.
Affected components
Update timeline
- investigating Sep 04, 2024, 03:22 PM UTC
Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.
- monitoring Sep 04, 2024, 07:05 PM UTC
A fix has been implemented and we are monitoring the situation. At this time, most all data should now be accessible and there may be a few hour window around 4 to 7 am CST that we are still working on updating. All other recordings, including new recordings should play as expected.
- monitoring Sep 05, 2024, 02:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 05, 2024, 03:12 PM UTC
This incident has been resolved. Data from 4AM - 7AM CST on 09/04/2024 is not recoverable.
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