Update timeline
- resolved Apr 24, 2026, 04:34 PM UTC
The Lucidworks SaaS Platform experienced an issue that caused a total disruption of service routing, rendering the platform inaccessible. Users were unable to log in or manage any platform configurations during this period. End users were unable to access search results or interact with any deployed services. The incident was caused by an unintended deployment of a configuration change at 4:06 UTC that should not have gone to production. We resolved the issue by performing a full rollback of the faulty change, which was completed at 4:13 UTC. A postmortem report will be posted with the full incident details.
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