Resolved after 1 hour 44 minutes, affecting Connected Search, on October 27, 2026.
This incident is now fully resolved and all systems have returned to normal operations. Lucidworks services and software are operating normally with no remaining disruption, and there is no remaining direct customer impact to end users.
Affected components
Update timeline
- investigating Oct 27, 2026, 03:55 AM UTC
Lucidworks Connected Search is currently experiencing a service disruption resulting in query request failures. Customers using the platform to execute search queries are receiving failed requests. In addition, interactions with Agent Studio agents are unable to complete. We are actively investigating the issue to restore normal operations. We will provide further updates as more information becomes available.
- investigating Oct 27, 2026, 04:04 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 27, 2026, 04:25 AM UTC
We have restarted the affected backend services, and have seen the errors subside. We can confirm that stability has returned; Connected Search queries and Agent Studio agents are once again fully functional. We are continuing to monitor the services to watch for a recurrence of errors and will provide a final resolution update once full stability is verified.
- resolved Oct 27, 2026, 04:36 AM UTC
This incident is now fully resolved and all systems have returned to normal operations. Lucidworks services and software are operating normally with no remaining disruption, and there is no remaining direct customer impact to end users.
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