LucidLink experienced a major incident on June 4, 2025 affecting LucidLink (North America) and LucidLink (Latin America) and 1 more component, lasting 19h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2025, 10:49 AM UTC
Customers with IBM filespaces are experiencing degraded performance since 10:30 AM UTC on the 4th of June, 2025. We are in contact with IBM and will update the status page upon progress.
- investigating Jun 04, 2025, 11:06 AM UTC
IBM has confirmed an outage on their end. For more information, you can visit the IBM status page (https://cloud.ibm.com/status/) and look for the following incident: INC9185853
- investigating Jun 04, 2025, 11:26 AM UTC
IBM is continuing to investigate this issue.
- identified Jun 04, 2025, 01:23 PM UTC
IBM has identified the cause of the issue, and their team is working to recover the service.
- monitoring Jun 04, 2025, 02:20 PM UTC
IBM has restored the affected services, and the issue should be resolved. If you still experience issues with your filespace, please reach out to our Support Team!
- monitoring Jun 04, 2025, 03:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 05, 2025, 06:09 AM UTC
The issue affecting our customers using IBM storage has been resolved. If you experience any issues with your IBM storage, please reach out to our Support Team.