LucidLink experienced a major incident on June 12, 2025 affecting LucidLink (North America) and LucidLink (Latin America) and 1 more component, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 07:33 PM UTC
Customers with GCP backed filespaces have reported issues connecting or staying connected to their filespaces. GCP reports a system-wide outage at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW that they are currently mitigating and that may already be resolved in some regions. We will monitor their status and update ours as they report on it. Here is their last update: Summary: Multiple GCP products are experiencing Service issues with API requests Description We are experiencing service issues with multiple GCP products beginning at Thursday, 2025-06-12 10:51 PDT.
- monitoring Jun 12, 2025, 07:59 PM UTC
GCP Update - 12 Jun 2025 12:41 PDT Our engineers have identified the root cause and have applied appropriate mitigations. While our engineers have confirmed that the underlying dependency is recovered in all locations except us-central1, we are aware that customers are still experiencing varying degrees of impact on individual google cloud products. All the respective engineering teams are actively engaged and working on service recovery. We do not have an ETA for full service recovery.
- resolved Jun 12, 2025, 10:56 PM UTC
All services appear to be operational. Please open a support request with us if you have a GCP-backed filespace that is still having problems. Here is the latest update from Google: GCP Update - 12 Jun 2025 14:23 PDT Most of the Google Cloud products have confirmed full service recovery. A few services are still seeing some residual impact and the respective engineering teams are actively working on recovery of those services. We expect the recovery to complete in less than an hour.