LucidLink experienced a major incident on December 31, 2024 affecting LucidLink (North America) and LucidLink (Latin America) and 1 more component, lasting 9h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 31, 2024, 02:26 PM UTC
Several customers reported connectivity issues in multiple regions of Azure Blob Storage. We are in contact with Microsoft and will update upon progress.
- identified Dec 31, 2024, 04:43 PM UTC
The issue has been identified as a leap year bug and our team is working on implementing a fix for a future release. In the meantime, a temporary workaround would be to set the date of the client system to one day ahead of today (1/1/2025). We expect the issue to be resolved automatically tomorrow.
- resolved Jan 01, 2025, 12:40 AM UTC
At 0:00 UTC time all Azure-backed filespaces started working normally as expected with this leap-year bug.