LoyaltyLion Outage History

LoyaltyLion is up right now

LoyaltyLion had 5 outages in the last 2 years totaling 26h 38m of downtime — averaging 0.2 incidents per month.

There were 5 LoyaltyLion outages since October 28, 2024 totaling 26h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.loyaltylion.com

Minor July 1, 2026

Elevated API/SDK response times and error rates

Detected by Pingoru
Jul 01, 2026, 05:56 PM UTC
Resolved
Jul 01, 2026, 11:00 PM UTC
Duration
5h 4m
Affected: APIPlatform and SDK
Timeline · 3 updates
  1. investigating Jul 01, 2026, 05:56 PM UTC

    We're experiencing elevated response times and error rates in our API/SDK endpoints. We're currently investigating.

  2. identified Jul 01, 2026, 08:19 PM UTC

    We've identified the root cause and applied mitigations; service has recovered. We're continuing to monitor and are working on a permanent fix.

  3. resolved Jul 01, 2026, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 9, 2025

Delays in data processing

Detected by Pingoru
Oct 09, 2025, 04:25 PM UTC
Resolved
Oct 09, 2025, 07:40 PM UTC
Duration
3h 14m
Affected: APIPlatform and SDK
Timeline · 3 updates
  1. investigating Oct 09, 2025, 04:25 PM UTC

    We're currently experiencing delays in data processing and high error rate in incoming webhooks. Our team is investigating.

  2. identified Oct 09, 2025, 04:48 PM UTC

    We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.

  3. resolved Oct 09, 2025, 07:40 PM UTC

    The backlog of webhooks has been cleared. This incident has been resolved.

Read the full incident report →

Major September 24, 2025

SDK unavailable

Detected by Pingoru
Sep 24, 2025, 09:00 AM UTC
Resolved
Sep 24, 2025, 09:44 AM UTC
Duration
43m
Affected: Platform and SDK
Timeline · 3 updates
  1. investigating Sep 24, 2025, 09:43 AM UTC

    The LoyaltyLion SDK was unavailable for 10 minutes

  2. investigating Sep 24, 2025, 09:43 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 24, 2025, 09:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2025

High response time on API endpoints

Detected by Pingoru
Aug 20, 2025, 02:08 PM UTC
Resolved
Aug 20, 2025, 03:35 PM UTC
Duration
1h 26m
Affected: API
Timeline · 3 updates
  1. identified Aug 20, 2025, 02:08 PM UTC

    We're currently experiencing elevated response times on our API endpoints. We have identified the issue and should have a fix deployed in the next hour.

  2. monitoring Aug 20, 2025, 03:02 PM UTC

    A fix has been implemented and we are now monitoring the results.

  3. resolved Aug 20, 2025, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Partial API outage and delays in data processing

Detected by Pingoru
Oct 28, 2024, 05:49 PM UTC
Resolved
Oct 29, 2024, 09:58 AM UTC
Duration
16h 8m
Affected: APIPlatform and SDK
Timeline · 4 updates
  1. identified Oct 28, 2024, 05:49 PM UTC

    An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.

  2. identified Oct 28, 2024, 08:27 PM UTC

    Our systems remain stable. We are still working through the data processing backlog whilst continuing to monitor.

  3. monitoring Oct 28, 2024, 11:27 PM UTC

    A fix has been implemented in our caching layer. We continue to monitor the results.

  4. resolved Oct 29, 2024, 09:58 AM UTC

    This incident has been resolved. All our systems are operational and the data backlog has been cleared.

Read the full incident report →