LoyaltyLion Outage History

LoyaltyLion had 4 outages in the last 2 years totaling 21h 34m of downtime — averaging 0.2 incidents per month.

There were 4 LoyaltyLion outages since August 19, 2024 totaling 21h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.loyaltylion.com

Major October 9, 2025

Delays in data processing

Detected by Pingoru: Oct 09, 2025, 04:25 PM UTC
Resolved: Oct 09, 2025, 07:40 PM UTC
Duration: 3h 14m

Affected: APIPlatform and SDK

Timeline · 3 updates

investigating Oct 09, 2025, 04:25 PM UTC

We're currently experiencing delays in data processing and high error rate in incoming webhooks. Our team is investigating.
identified Oct 09, 2025, 04:48 PM UTC

We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.
resolved Oct 09, 2025, 07:40 PM UTC

The backlog of webhooks has been cleared. This incident has been resolved.

Read the full incident report →

Major September 24, 2025

SDK unavailable

Detected by Pingoru: Sep 24, 2025, 09:00 AM UTC
Resolved: Sep 24, 2025, 09:44 AM UTC
Duration: 43m

Affected: Platform and SDK

Timeline · 3 updates

investigating Sep 24, 2025, 09:43 AM UTC

The LoyaltyLion SDK was unavailable for 10 minutes
investigating Sep 24, 2025, 09:43 AM UTC

We are continuing to investigate this issue.
resolved Sep 24, 2025, 09:44 AM UTC

This incident has been resolved.

Read the full incident report →

Major August 20, 2025

High response time on API endpoints

Detected by Pingoru: Aug 20, 2025, 02:08 PM UTC
Resolved: Aug 20, 2025, 03:35 PM UTC
Duration: 1h 26m

Affected: API

Timeline · 3 updates

identified Aug 20, 2025, 02:08 PM UTC

We're currently experiencing elevated response times on our API endpoints. We have identified the issue and should have a fix deployed in the next hour.
monitoring Aug 20, 2025, 03:02 PM UTC

A fix has been implemented and we are now monitoring the results.
resolved Aug 20, 2025, 03:35 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Partial API outage and delays in data processing

Detected by Pingoru: Oct 28, 2024, 05:49 PM UTC
Resolved: Oct 29, 2024, 09:58 AM UTC
Duration: 16h 8m

Affected: APIPlatform and SDK

Timeline · 4 updates

identified Oct 28, 2024, 05:49 PM UTC

An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.
identified Oct 28, 2024, 08:27 PM UTC

Our systems remain stable. We are still working through the data processing backlog whilst continuing to monitor.
monitoring Oct 28, 2024, 11:27 PM UTC

A fix has been implemented in our caching layer. We continue to monitor the results.
resolved Oct 29, 2024, 09:58 AM UTC

This incident has been resolved. All our systems are operational and the data backlog has been cleared.

Read the full incident report →