Resolved after 1 hour 20 minutes, affecting Platform and SDK and Merchant account, on March 19, 2021.
We've just rolled out a fix and have resumed background job processing; we'll give another update when we've cleared the backlog.
Affected components
Update timeline
- investigating Mar 19, 2021, 12:50 PM UTC
We're currently investigating an issue relating to our background job processing. You may see delays in the following areas: * Customer email delivery * Launching loyalty tiers * Imports and exports Core customer-facing functionality including earning points, claiming rewards, and customer UI is unaffected.
- identified Mar 19, 2021, 01:17 PM UTC
We've identified the root cause of the issue; we've triaged the problem and are working on a permanent fix.
- monitoring Mar 19, 2021, 01:38 PM UTC
We've just rolled out a fix and have resumed background job processing; we'll give another update when we've cleared the backlog.
- resolved Mar 19, 2021, 02:11 PM UTC
We've caught up with our backlog and all delayed jobs have now been processed.
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