Resolved after 1 day 12 hours, affecting Platform and SDK and Merchant account, on March 30, 2021.
We've rolled out our fix and are monitoring the results
Affected components
Platform and SDKMerchant account
Update timeline
- investigating Mar 31, 2021, 11:29 AM UTC
We're currently experiencing degraded performance on the merchant account; load times for both customer facing functionality and aggregate information in the merchant account are elevated.
- identified Mar 31, 2021, 11:30 AM UTC
We've identified the root cause of the issue and are working on a fix.
- identified Mar 31, 2021, 11:35 AM UTC
We are continuing to work on a fix for this issue.
- identified Mar 31, 2021, 11:36 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 31, 2021, 12:31 PM UTC
We've rolled out our fix and are monitoring the results
- resolved Mar 31, 2021, 01:01 PM UTC
This incident has been resolved.
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