Resolved after 3 hours 45 minutes, affecting API and Platform and SDK and 1 more, on September 13, 2023.
All systems are back to normal. We'll continue to monitor and perform a root cause analysis.
Affected components
APIPlatform and SDKMerchant account
Update timeline
- investigating Sep 13, 2023, 04:34 PM UTC
We are currently investigating elevated response time in our API and platform.
- investigating Sep 13, 2023, 05:48 PM UTC
Shopper-facing functionality has been restored. We're continuing our investigation in order to restore all services.
- investigating Sep 13, 2023, 07:48 PM UTC
Most functionality has been restored. We're still working on a few background services.
- resolved Sep 13, 2023, 08:19 PM UTC
All systems are back to normal. We'll continue to monitor and perform a root cause analysis.
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