LoyaltyLion incident

Elevated platform response time

Resolved after 24 minutes, affecting API and Platform and SDK and 1 more, on September 19, 2023.

monitoring Sep 19, 2023, 04:11 PM UTC

We've identified the issue and applied a fix. We're currently monitoring to make sure our systems are fully recovered.

Started
Sep 19, 2023, 03:52 PM UTC
Resolved
Sep 19, 2023, 04:16 PM UTC
Duration
24m
Detected by Pingoru
Sep 19, 2023, 03:52 PM UTC

Affected components

APIPlatform and SDKMerchant account

Update timeline

  1. investigating Sep 19, 2023, 03:52 PM UTC

    We are currently investigating elevated response time in our API and platform.

  2. monitoring Sep 19, 2023, 04:11 PM UTC

    We've identified the issue and applied a fix. We're currently monitoring to make sure our systems are fully recovered.

  3. resolved Sep 19, 2023, 04:16 PM UTC

    This incident has been resolved.

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