Losant incident
VM failure leading to temporary errors and repeated closed broker connections
Resolved after 4 minutes, affecting API and Broker, on February 17, 2024.
At 10:17am EST a critical VM failed and automated failover to a secondary took longer than expected. This lead to errors and broker connection issues between 10:17am and 10:21am. Errors subsided at 10:21am as a secondary took over the duties of the failed machine. The platform is now operating normally, and the failed machine has been replaced.
Affected components
Update timeline
- resolved Feb 17, 2024, 03:44 PM UTC
At 10:17am EST a critical VM failed and automated failover to a secondary took longer than expected. This lead to errors and broker connection issues between 10:17am and 10:21am. Errors subsided at 10:21am as a secondary took over the duties of the failed machine. The platform is now operating normally, and the failed machine has been replaced.
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