Loops had 6 outages in the last 2 years totaling 14h 10m of downtime — averaging 0.2 incidents per month.
There were 6 Loops outages since October 14, 2025 totaling 14h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Email metrics may be slow to appear or not appear on refresh. We are currently investigating the issue.
We're continuing to make progress processing a backlog of email metrics.
The metrics processing pipeline has caught up. No metrics were lost, this was only a delay in processing.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are currently working through the backlog of webhook messages.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating issues with delivery of outbound webhooks
This incident has been resolved.
Between approximately 13:42 and 14:18 UTC attempted webhook deliveries failed while our webhooks database was unavailable due to an unplanned outage. Webhooks messages during that period were lost and will not be delivered. We’ve prioritized work to make webhooks more resilient to this sort of failure. Email message sending was not impacted during this event.