Loops incident

Elevated error rates for app.loops.so

Minor Resolved View vendor source →

Loops experienced a minor incident on January 24, 2026 affecting Loops and API and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2026, 07:49 AM UTC
Resolved
Jan 24, 2026, 09:07 AM UTC
Duration
1h 17m
Detected by Pingoru
Jan 24, 2026, 07:49 AM UTC

Affected components

LoopsAPICampaignsAppTransactionalSMTP RelayWebhooks

Update timeline

  1. investigating Jan 24, 2026, 07:49 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 24, 2026, 08:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 24, 2026, 09:07 AM UTC

    This incident has been resolved.