Loops experienced a minor incident on October 14, 2025 affecting Webhooks, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Webhooks
Update timeline
- investigating Oct 14, 2025, 01:57 PM UTC
We are investigating issues with delivery of outbound webhooks
- resolved Oct 14, 2025, 02:43 PM UTC
This incident has been resolved.
- postmortem Oct 14, 2025, 02:44 PM UTC
Between approximately 13:42 and 14:18 UTC attempted webhook deliveries failed while our webhooks database was unavailable due to an unplanned outage. Webhooks messages during that period were lost and will not be delivered. We’ve prioritized work to make webhooks more resilient to this sort of failure. Email message sending was not impacted during this event.